RETURN & REFUND POLICY
Effective Date: August 7, 2026
This Return & Refund Policy applies to purchases made through familycoree.com, operated by Adslion media Limited
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1. ORDER CANCELLATIONS
You may request cancellation before your order has been processed for shipment. If accepted before that stage, we will issue a full refund to the original payment method. Once processed for shipment, an order must follow the return process below.
2. RETURN WINDOW AND ELIGIBILITY
You must submit a return request within 14 calendar days after delivery. An eligible item must be unused, in the same condition received, with original packaging and proof of purchase or order number. All returns require prior authorization.
3. HOW TO START A RETURN AND RETURN ADDRESS
Before sending any item back, contact info@familycoree.com with your order number, item(s), and reason. If approved, we will provide return instructions.
Authorized returns must be sent to the following Authorized Return Warehouse (not the Company Registered Office):
Hong Kong, San Tin Kwu Tung Road DD96
Do not send a product to the manufacturer, the Company Registered Office, or any other address. Returns sent without prior authorization may not be accepted or may experience a processing delay.
4. RETURN SHIPPING COSTS AND RESTOCKING FEE
For a return not due to an incorrect, damaged, defective, or incomplete item, the customer is responsible for return shipping costs. A 50% restocking fee, calculated on the returned item’s purchase price, applies to approved non-quality-related returns. You may submit a written fee-review request to info@familycoree.com with your order number and supporting details.
5. INCORRECT, DAMAGED, DEFECTIVE, OR MISSING ITEMS
Contact us promptly with your order number and clear photographs or other evidence. We will review the case and may provide a replacement, exchange, partial refund, or full refund. No restocking fee applies to a verified merchant-caused error.
6. EXCHANGES
Contact us before returning any item. Exchanges are subject to eligibility and product availability; if a replacement is unavailable, we may offer an alternative resolution or refund.
7. INSPECTION AND REFUNDS
Once an approved return is received and inspected, we will notify you by email. Any approved refund will be issued to the original payment method. Please allow 1–5 business days after approval for processing; your payment provider may require additional time.
8. CONTACT
For cancellation, return, exchange, or refund questions, contact info@familycoree.com.
REGISTERED OFFICE / COMPANY ADDRESS
Adslion media Limited
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG